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I am having a similar problem with my webmail. I am receiving important emails and a few spams/junk daily. Cox needs to adjust the spam folder to put any email directed at me only, in my Focused email. I can then determine and report spam from my Focused folder. Most of the stuff is truly spam in the Other folder. But as you said, a few slid through the crack. I just highlight all in spam and uncheck those that aren't spam.
I wouldn't necessarily switch providers if you have your TV, Internet and optional discounted land line. I know it's frustrating, but hopefully Cox will adjust the incoming emails after you report it a certain amount of times.
I've complained about this too. I have my spam settings set at NO SPAM FILTERING so all email should go to my inbox, correct? Well still personal or important NON SPAM emails go to my spam folder. In the last version of Cox emails I deleted the spam folder completely. ALL emails went to inbox. Evidently we can't do that now. I don't know why they don't get it right!
they screwed my email up last july. i am STILL telling them that this one particular travel site is NOT SPAM! and they don't like me getting mail from feinstein or harris! hummm...and why would anyone think that marine toys for tots is spam?? yet i have had spam supposedly from cox on several occasions in my inbox.
early on i tried setting up filters to let ANYTHING with certain words through. they were putting all my amazon order notifications in spam...at christmas!!
i think they are using us as free labor to build the data base. i actually had 2 spam emails today both sent twice, and once they went to spam, the duplicates came to my inbox.
there is no rhyme or reason.