This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

"We've increased your download speed from 50 Mbps to 100 Mbps."

That is what the email from residential@email.cox.com on 3/9/18 said.

My billing page still shows I'm paying for

Cox High Speed Internet Preferred Up to 50 Mbps download

and this is my latest www.speedtest.net/.../7133780594

My modem is DOCSIS 3.0, so...

  • Stephen M,

    I was able to locate your account using your forums credentials. Your modem has the 100 Meg speed correctly assigned to it. Are you using a router? Please log in to http://bit.ly/Cox-Speed-Test and run a test with a wired device.

  • http://www.speedtest.net/result/7137062070 direct connected is fine.

    I just bought a WRT54GL new. I guess I need to replace it AGAIN.

    This remains on https://www.cox.com/resaccount/home.cox :

  • Stephen M,

    According to the Linksys website the WRT54GL router's max speed is up to 54 Mbps., so that would be where your limitation point is. If you need backward compatibility for connecting older tech wirelessly, a dual band router might fit the bill.

    I'm sure some other forum members can help with recommendations for a replacement if you need additional input.

  • That's a misreading. "Max. Link Rate" on https://www.linksys.com/us/p/P-WRT54GL/ refers to the max wireless speed no matter what brand or model of router, never wired. I have only been speed testing wired with Cat5e & Cat6.

    Do a text search for "54 Mbps" on the manual: http://downloads.linksys.com/downloads/userguide/WRT54GL_V11_UG_C-Web.pdf

    And you'll see chapter 1 says: "The Router lets you access the Internet via a wireless connection, broadcast at up to 54 Mbps"

    The wired ports are 10 Mbps/100 Mbps & the speed tests were run with every other device on the LAN off, so full speed should have been allotted to the wired speed test computer.

    Through my previous WRT54GL, back before the upgrade notice above, with the same wired computer, I would sometimes get within 5 Mbps of the 50 Mbps previously advertised.

    I can try swapping out the Belkin Cat6 cable running from the modem to the router, for the Cat5e running from the router to my computer.

    If that doesn't work, I need to give my family more options than buying another router almost immediately after this one. Since the "upgrade" to 100 Mbps was free, can I get a discount on my internet service if the max download speed is reverted to 50 Mbps?

  • Hello Stephen M, Then testing your connection for the proper speeds vs. service level. We require all testing to be performed via a wired connection directly to the WAN port of the modem in use as we cannot support anything beyond that point. Please perform this test and if unable to obtain the service level speeds, please contact us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started. If needed we can assist you there with getting a tech out to the home if required.