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Didn't know it was free. They loaned me one of their Panasonic modem router to try as my internet speeds are quite low, like 525 Kbps when I subscribed for 30 Mbps.
The one they loaned me will cost me $10 a month but I find it did no better, even worse than before.
Did they tell you they were mailing it, having a tech come out, or do you have to go to their store for it? How would you expect it to be delivered in 30 min?