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No e-mail service

My email account is not working properly. I normally use Mozilla Thunderbird for email service. Feb.2nd after logging in to Thunderbird I get this when clicking get messages:

The STAT command did not succeed. Error getting message number and sizes. 
Mail server pop.cox.net responded: Mailbox is in inconsistent state, please relogin.

I then log into Cox' webmail and get a message telling me that my request took to long and
times out or says my inbox is empty but shows numerous messages in it .
After several calls and today, February 11, I still can not access my mail accounts properly. Support has
 been in a "pass the buck mode" with finally they give me a ticket number while saying they will call me
when service is back up. So far, I have received two "Ticket" numbers. 9 days of trying to fix a problem that
 started after some person in programming suggested upgrading an email application that was working properly
is unprofessional. Revert back until the bugs are fixed.

  • Hi there, please send us an email to cox.help@cox.com or reach out to us on Facebook or Twitter and include this thread for further assistance.  We're here to help and want to help get this matter resolved.  Thanks,