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Can anyone at COX confirm that there was a security breach that left subscribers EMAIL accounts susceptible to HACKING.

My EMAIL was clearly HACKED and there has been no announcement from COX, just a cryptic message asking subscribers to check security settingss!

  • Hello Jimfed67,

    There has been no breach that I have heard anything about. Like many other email administrators, we are moving away from port 25 and other mail ports that do not have the same level of security.

  • Can you explain how a third party was able to reset a username and password on an account where my cox email is used to send a validation code in order to change said username and password??

    Someone had access to my cox account, otherwise they wouldn't have acquired the validation code.

    The attack originated in China.

  • I want to look into this more and I am not sure that I have all the details I need in order to assist you with this. Did you receive an email telling you that your email was compromised? Can you paste a copy of the email here, leaving out any account information?

  • I didn't get an email. It's circumstantial evidence.

    1.) In order to change a username/password combination on a third party site you need to have a verified email address.

    2.) Perpetrator has my email address for the third party website.

    3.) Perpetrator does not have a password, they click on forgot password.

    4.) Third party sends a confirmation code to my email address.

    5.) Perpetrator has access to my email and uses the code sent along by the third party to reset username and password on third party website.

    Thanks for visiting! Per your request, we have changed the e-mail address associated with your account

    The e-mail address associated with your account has been changed. The old address was xxxxxxxxxxxxx The new address is

    Visit Your Account at to view your orders, make changes to any order that hasn't yet entered the shipping process, update your subscriptions, and much more.

    Should you need to contact us for any reason, please know that we can give out order information only to the name and e-mail address associated with your account.

    Thanks again for shopping with us.

  • My wife had the same exact thing happen, also from a account which is why I am here as well. Also an Amazon Account