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Email security settings


I received an email from "Cox" today. Here is part of text. Is this real or bogus?



"As part of Cox’s ongoing efforts to safeguard our customers’ information, we have identified that you are using outdated email security settings. 

To strengthen the security and privacy of your email account, it is essential you update the settings by January 25, 2018 on the devices you use to access the following Email(s):

email address' listed here...

These settings control how email messages are sent and received
by your Email. They were likely set up years ago and do not
meet newer industry standards. Because your Email
settings are unique to your individual email programs on your
devices such as your phone and computer, Cox is unable to make
the changes on your behalf.

For your protection, after January 25, 2018, any devices with outdated settings will no longer be able to send or receive messages from your Email until the setting changes are made. "
  • Hi wmars1776,

    The email that you received is legitimate.  If you have any other questions or concerns, please let us know.

  • I've tried changing Mail, Outlook, and Airmail smtp port numerous times to 465 only to have no emails being sent.  I've tried updating each program with 993 and 465 for IMAP but I've gotten the same result:  I can receive emails but can not send.  The only reason my smtp port is set to 25 (Unsecured) is to be able to send emails.  It's interesting that I'm having the same issue with all three programs but not with Webmail.  NO, I don't want to use Webmail instead of Outlook.

    This is an issue that COX has known about for years.  Just because Cox tells us to change our settings by January 25th 2018 is not going to magically make Mail, Outlook, and Airmail start sending emails.

    Better Cox support to fix this issue is needed.  I've changed my settings to 993 and 465.  Now that I've updated the ports is Cox going to ensure I can receive and send emails?

    Cox customer for over 25 years.  But maybe for not much longer.

    Derral Howard

  • @Derral

    We can look into this ongoing issue for you. Please send us an email with your full address and the email account you are trying to access to


    Allan - Cox Support Forums Moderator.

  • I'm having the exact same issue.  I can receive, but not send.  So for now I have reverted to the non-SSL settings in order to send email.  Using Windows Live, and I don't want to use Webmail either.

  • Bigbamboo,

    What are your current settings for your out-going server?