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serenitybreeze's avatar
serenitybreeze
New Contributor
7 years ago

Modem scam

I also got the cox modem upgrade scam letter, telling me the modem would be "on us." I copied the URL and logged in - the $219 charge appeared as I went through the process to get a new modem that the letter said I would not have to pay for.

How sleazy can you get?

7 Replies

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  • MarkM1's avatar
    MarkM1
    Former Moderator

    serenitybreeze,

    Do you have a copy of the letter that was sent to you about the free modem? We would like to check it to see if it is a valid letter from Cox.

  • Yes, I have it. It really did come from cox. I took a picture with my phone. Where can I send it?

    Thanks.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @serenitybreeze

    Please email to cox.help@cox.com also include your full address and the primary name of the account holder.


  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @serenitybreeze

    Sounds good look forward to reviewing them.

  • I got a call this evening letting me know that the modem is being shipped and I should have it by this coming Wednesday.

    Thanks for the help. 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @serenitybreeze

    Sounds good please send us an email if you need assistance once you receive the modem.