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I also got the cox modem upgrade scam letter, telling me the modem would be "on us." I copied the URL and logged in - the $219 charge appeared as I went through the process to get a new modem that the letter said I would not have to pay for.
How sleazy can you get?
Do you have a copy of the letter that was sent to you about the free modem? We would like to check it to see if it is a valid letter from Cox.
Yes, I have it. It really did come from cox. I took a picture with my phone. Where can I send it?
Thank you. I sent a copy. I'll update with any result.