Inconsistent Upload Speeds Causing Excessive Dropped Frames When Streaming to Twitch.TV

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You're not alone here, I live in 70005, Metairie Louisiana and have had upload issues at multiple addresses with completely different hardware for over 4 years now. It's really inconsistent, sometimes for weeks I have zero issues, but then a day like today I notice it happening again. I've gone through let's see, about 3 different modems in my home (Cisco DPQ3212 > Netgear CM700 > Arris Surfboard SB8200 (Current modem)), multiple routers, and the issue persists. I've had the line into my house replaced, I've had the cable that leads to my modem replaced, I've had splitters removed so that there's only one single splitter from my modem to the line into my home. Nothing has ever eliminated this problem, it is 100% on Cox's network. I've probably had like at least 8 techs come out within the past year or two alone, problem was never resolved. So you're definitely not alone with this issue, but sadly you won't get any help on this forum, but at least you will know you're not the only one. 

The thing is, I run speed tests almost every single day and it's mostly normal most days, until I start noticing the problem, but once I do it's crazy what goes on with my upload speeds, jumping all over the place, dropping to 0 (such that we can't even upload pictures, let alone videos), and just being wildly inconsistent, while the download speeds remain rather stable. Another thing I've noticed is a HUGE upspike in uncorrectables on my modem's webpage when it occurs, like on every single channel uncorrectables on every single modem I've used. It's absolutely insane and I have essentially given up on the problem because it's obviously some major infrastructure issue with Cox that they just don't care enough to do anything about. Problem can persist from a few days to even weeks which happened before. 

I guarantee there's many more customers effected by this, but they just don't know it because most people don't check their speeds regularly, let alone check their upload speeds. Whenever I start having the problem I come to this forum just to see if other people are impacted around the same times that I am, and what do you know I see a thread or two about people complaining about upload speeds. Just confirms what I already know, this is Cox's issue. 

Hi rpj9891,

This is not the experience that we want our customers to have We are not able to discuss account specific issue through Forums. So that we can get o the bottom of the issues you are having please reach out to us on email at cox.help@cox.com. We can also be reached on Twitter @coxhelp or on Facebook under CoxHelp.