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There used to be a link to checking to see if either any maintenance was planned or any current problems were known on the cox system. Has this been removed? I used to find it helpful to troubleshoot to see if the connectivity problem was my side with equipment or whether it was a system issue.
I agree with RB. The system status page was a great source to initially troubleshoot our end of a connectivity issue. It used to be at the following link: http://support.cox.com/sdcxuser/asp/cox_networkstatus.asp?refresh=true&state=Virginia&showfuture=0