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SoonerAl's avatar
SoonerAl
Contributor II
7 years ago

Filter Rules?

I have had a noticeable uptick in SPAM email ever the change to the new mail system. As a result I have been trying to setup email Filter Rules but to no noticeable avail. I guess I need some help because there is a lack of information on the email and internet support web pages.

The two screen shots are from a recent SPAM email. I have tried a number of various combinations including what I thought were wild cards in the sender address but nothing seems to work. Email is not discarded, or doesn't seem to be, if it meets any of the criteria I setup.

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  • SoonerAl's avatar
    SoonerAl
    Contributor II
    7 years ago

    See second post called Filter Rules part 2...


    This interface really is bad...Yikes...

    Second screen shot...


  • SoonerAl's avatar
    SoonerAl
    Contributor II
    7 years ago

    Those articles are all well and good but neither one explains how to set up Filter Rules. So any help on that issue. 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    7 years ago
    @SoonerAl

    Please try this link http://bit.ly/2y7IQcL then click on filter rules and let us know if that helps.

  • SoonerAl's avatar
    SoonerAl
    Contributor II
    7 years ago

    Not much help...

    To quote from the page...

    Filter Rules 

    You can create, edit, and delete rules for incoming emails.

  • SoonerAl's avatar
    SoonerAl
    Contributor II
    7 years ago

    So I have a Filter Rule as seen in the screen shot. Low and behold I get two (2) messages in the SPAM folder this morning. The rule clearly says to DISCARD the message. So what is going on. I have also received numerous other SPAM messages in our email this morning. Please note I have blanked my name from the start of the SUBJECT > CONTAINS field.

    It appears the FILTER RULES simply do NOT WORK...

  • SoonerAl's avatar
    SoonerAl
    Contributor II
    7 years ago

    Nor do Blocking email addresses of the senders. I keep getting SPAM from email addresses already in my Blocked list but they keep on coming...

    Yikes...

  • Karen_R's avatar
    Karen_R
    Former Moderator
    7 years ago
    Hello SoonerAl,

    Do you have the filter rule set to apply rule if any conditions are met? What is the sender information that is not blocking? Thanks
  • SoonerAl's avatar
    SoonerAl
    Contributor II
    7 years ago

    I've tried with Any and All but neither seem to work...

    This is one of the addresses that is not being blocked...

    mail@mydailymoment.biz

  • socal_transplan's avatar
    socal_transplan
    Contributor III
    7 years ago

    This poor customer...CUSTOMER...WE PAY FOR THIS! Is not the only one. Any of you see my post on apps? And btw, where the *** are we supposed to post on email issues since cox made it a 'thing?"

    my take is that I spent 24 years building my spam filter (and I literally go THRU the phone when cox employees thank me for that...like I had a choice!) and now I'm starting from scratch. I even got a phishing email for my cox account last week.

    will somebody please just admit it instead of having us spinning our wheels deleting & reading &changing passwords, etc.

    it's cox. Not you sooner all. I remember you helping me on another thread. We are NOT being treated acceptably. 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    7 years ago

    Hi SoonerAl,

    I'd like to submit a ticket on your behalf for the issue.  I'd like to gather a bit more information prior to ticket submission.  Please send us an email to cox.help@cox.com, and be sure to include the thread so what we can reference your issue.  I look forward to hearing from you soon.