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Why Delay Reaching Tech Support With PPV Commercials?

So I had to call tech support last night for a connection issue.  When I dialed the number, i got a commercial for a MacGregor fight or something.  Then after listening to the usual recording and entering my PIN, the recording started to say for this press 1 and ... boom, another commercial for the PPV MacGregor fight.  Really?  When we want tech support we get commercials?  Then, because of that, I missed the rest of the message so had to hang up and try again.  And again, kept getting the PPV commercial.  Why?

  • Hello,

    I am truly sorry to hear that you had to endure such an experience with our automated system. Are you still experiencing issues with the service? 

    Allan - Cox Support Forums Moderator

  • Yes, the McGregor recording is still there.  1-800-345-1779.

    When you are in a hurry to contact tech support, the last thing you want to do is sit thru multiple commercials.

  • Hi Bowl,

    What kind of connectivity issues are you experiencing? We're happy to help!

  • Hi Becky,

    This is not about a connection issue.  This is about having to listen to commercials for a PPV event when I am trying to call Cox tech support.

    I am always amazed at how the issue is skirted and the replies are always about something else.

  • Hi Bowl,

    I apologize you had to listen to main event commercials while in a hurry to speak with a technical support agent, however, were you able to get your issue get resolved?