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So I had to call tech support last night for a connection issue. When I dialed the number, i got a commercial for a MacGregor fight or something. Then after listening to the usual recording and entering my PIN, the recording started to say for this press 1 and ... boom, another commercial for the PPV MacGregor fight. Really? When we want tech support we get commercials? Then, because of that, I missed the rest of the message so had to hang up and try again. And again, kept getting the PPV commercial. Why?
I am truly sorry to hear that you had to endure such an experience with our automated system. Are you still experiencing issues with the service?
Allan - Cox Support Forums Moderator
Yes, the McGregor recording is still there. 1-800-345-1779.
When you are in a hurry to contact tech support, the last thing you want to do is sit thru multiple commercials.
This is not about a connection issue. This is about having to listen to commercials for a PPV event when I am trying to call Cox tech support.
I am always amazed at how the issue is skirted and the replies are always about something else.
I apologize you had to listen to main event commercials while in a hurry to speak with a technical support agent, however, were you able to get your issue get resolved?