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J_J__T's avatar
J_J__T
New Contributor
7 years ago

Problem on signing in to cox email

I cannot sign on to email from the cox homepage. I sign on using the envelope that says sign in and nothing happens. I have to go to the bottom of the page to: "sign into webmail" then sign in. This has been going on for about 6 months!!! I am a patient man, but now is enough!! Thank you!!

10 Replies

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  • DeeJ1's avatar
    DeeJ1
    Former Moderator

    Hi J J T,

    That sounds like a pain. I know you stated nothing happens, just wondering do you get an error message?

  • J_J__T's avatar
    J_J__T
    New Contributor
    DeeJ1 said:

    Hi J J T,

    That sounds like a pain. I know you stated nothing happens, just wondering do you get an error message?

    No error message. After I sign in then the envelope comes back with "sign in" by it.
  • Larry1320's avatar
    Larry1320
    New Contributor

    My problem on signing in stems from the top line next to the shopping cart says I am in Atlanta Ga when I am really in Las Vegas. Have not found a way to change that.  When I try to log on I get an intercept page Tried the CHAT feature they were no help at all

  • Larry1320's avatar
    Larry1320
    New Contributor

    http://myconnection.cox.com/ then I get  https://idm.west.cox.net/coxlogin/ui/webmail?TYPE=33554432&REALMOID=06-f40ea76b-77cc-1000-8959-83a094a10cb3&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-NIMXSvKfy%2bUtrs6JTiEiEHWtSHV9bW0gRsBHz3aXedLS40c9FHU8cemWjuHLw1yI&TARGET=-SM-http%3a%2f%2fwebmail%2ewest%2ecox%2enet%2fdo%2fmail%2fmessage%2fview

    which does not work.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    What type of device are you using? What type of anti-virus software, if any, are you using?

  • janni's avatar
    janni
    New Contributor

    I can't sign into my webmail.  I enter user name and password and it sents me to an extra security site where I have to enter last four of my social security number, then it says system error try later.  This has been going on for two days. Help!

  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi janni,

    We're happy to assist. Are you trying to access your account outside or within the US?

  • Karen_R's avatar
    Karen_R
    Former Moderator
    Janni, please send an email to us at cox.help@cox.com with this forum included so we can provide details on accessing your account outside of the US. Thanks