Service Interruption
What does Service Interruption in red on My Services page mean? Also on Cox mobile APP states internet disconnected in red. Tv states connected.
Forum Discussion
- @Thetopcat
Sounds like your modem may be offline. What lights are lit up on the modem? Are you able to access the internet?
All lights are on. I am using it now. My upload speed is low, but download is normal.
- @Thetopcat
Please email us at cox.help@cox.com with your account details and forum link, so we can check signal levels.
Problem fixed. Thanks for your help Jonathan
Thank you @thetopcat for taking the time to utilize our Forums. Please feel free to reach out to us anytime.
