PC_Medic said:
Never heard from any one and have not received an upgraded (DOCSIS 3.0) modem. Is some one going to contact me or is the modem just going to be shipped? If just being shipped, how long does this take? I am hoping this will solve the issue we have been experiencing lately of internet and phone service dropping out. Happens a few times a day now and can last from a minute to 10-15 minutes.
Once an online order is placed, you should be contacted within 1-3 business days, but it could be by email to either the primary cox.net account or to the preferred contact email if an alternative one is set on the account. If you haven't gotten a call or email after a week, then something may have gone wrong with the order process. If you're just swapping the EMTA and not upgrading to a rented wireless gateway or anything, we can set that up easily if you email us at coxhelp@cox.com. (If you are upgrading to the gateway, it may be faster to call the number listed above.) Once the order is confirmed, it should arrive within another 2-3 business days.
Service dropping out like that, just in general, could be either a modem or a signal problem but replacing the modem won't hurt either way. However, looking up the account associated with your username, all the equipment shows indications of signal noise, which could have a number of causes. You can try swapping the modem first to see if it helps, but it would probably be better to put in a service call. We could do the EMTA swap at the same time in that case. You can either call your local technical support line or email us at coxhelp@cox.com to set that up.