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On Wed, Dec 19, 2012 at 07:04:49PM -0500, Cox Communications wrote:> We owe you an apology for your recent experience with our residential > email service. We pride ourselves on delivering your most important > connections, and candidly, we recognize that did not happen. We are > focused on how we can improve your trust in our service and with our > company. Our hope is that we have begun to do that with this apology > and explanation.
Hello, I'm not too put out about your email issue, but I am incredibly concerned about some interesting behavior I saw from your HTTP connection handlers during the outage. I witnessed pages being modified in transit to inject pop-up windows, and the realization that your network contains the equipment required to do this is alarming to me. I understand your wish to inform customers of the outage, but as a common carrier, violating the integrity of data in transit is unacceptable.
I know that this same equipment could be used invisibly to do search-and-replace operations on arbitrary pages for censorship or any other purpose, or visibly to inject ads or other unwanted media. Additionally, according to my understanding of copyright law, it is illegal to create derivative works of web pages unless the license allows it. If this is the case, you have violated the law by modifying pages which pass through your network.
On behaf of your customers and internet engineers as a whole, I'd like to request that you remove this capability from your network immediately. Thank you.
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I second the notion that as important as it is to inform users of a major issue like this, wasn't that the intention of having a big 'ol red link next to the login for webmail? Doesn't that service the purpose without forcefully injecting a js popup?
I also noticed this the other day as I was browsing the Internet at home. I was also pretty put off by it, the fact that Cox just drops their own code into the webpages I'm visiting.
Leave the Internet untouched Cox.
-Luke, also a network engineer
I agree, this is not what im paying for and unfair to users of your service.
Email servie outage again!!!
type Exception report
description The server encountered an internal error () that prevented it from fulfilling this request.
note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.