Price increases

Price increases

Internet Forum

Activity: 57 Replies | 13 Subscribers

This question is still unresolved
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Why have my charges increased twice over the past year while my level of service has decreased. I have had more frequent disconnects and slower transmission speeds as measured by speedtest.net over the same period of time. How do you justify these price increases?

All Replies
  • Posted by ChrisL
    2 Feb 2012 7:31 AM

    Hi Susan, I sent you a private message asking for more information.

    -Chris

    Cox Support Forums Moderator

  • Posted by chevalier
    2 Feb 2012 2:49 PM

    same here. I've reset my modem, router, replaced cable splitter with a better quality one. cleaned up my PC. there has to be an issue with the cable line coming off the service pole. i don't know why they dont run cable underground in this part of town. i used to never have internet connection fluctuate so badly until the last 10 months.

  • Posted by brooke
    3 Feb 2012 12:03 AM

    Why oh Why has my bill increased $5.00 this month? Did I miss the memo of price increase. There seems to be a steady increase every month and I have only had the service 5 months!

  • Posted by Darobick
    3 Feb 2012 10:34 AM

    Wow, yeah I just got my bill. A $4 increase????

    Come on I keep canceling services with you guys every time you increase fees for EXISTING CUSTOMERS!

    Internet is the only thing I have left!

    I'd rather try out Century Link than deal with a company that doesn't seem to care about customer retention. 

    Someone running your company needs to stop being so dumb.

    Better yet, dumb people need to stop paying you these ridiculous fees.

  • Posted by CD
    6 Feb 2012 1:47 PM

    You should flip to Centrylink for a 3 to 6 month period, then back to Cox. You need to be off of their system long enough to get the promo price. Or you have to be ready to switch and the retention dept can cut a better deal. At least they did at qwest.

  • Posted by ChrisB
    7 Feb 2012 3:45 PM

    Hello Chevalier,

    I sent you a message, we should be able to look in to this for you.

    Chris B

    Cox Forums Team

    Cox Support Forums Moderator

  • Posted by desert dweller
    7 Feb 2012 8:27 PM

    Seems like Cox should be required to give a notice of a price increase.  I just checked on bill on-line and see that it has increased as well, without notice.  I looked at my bill last month and did not see any info regarding an upcoming internet increase as well as cable television increase.  I have to reset my modem two to three times a day ... the quality of service is not worthy of a price increase!  I am tired of having every company  - gas, electric, water and now cable, being able to increase our rates whenever the wind blows.  This is nonsense!

  • Posted by CharlesP2009
    11 Feb 2012 6:47 PM

    I was flipping through my March bills and I came across this little surprise.  At first I thought it was a mistaken late fee but I see that it's just a good old-fashioned price increase.  A month or two after I established my service back in early 2011 I received a letter mentioning a forthcoming $3 increase, this time it's a $4 increase and was snuck in without notice.

    When the service is working properly it's terrific, low latency and high speeds but I also have to tolerate one or two outages a month and regular slow-downs during peak hours.  Century Link has been sending me promos every month, now might be the time to switch and try out their 40mbps service for $50 a month!  (My Cox service is now $54 for 18mbps*.)

    *Sometimes

  • Posted by brentsinbox
    13 Feb 2012 5:36 AM

    Why can't Cox just reduce existing customer price packages as they offer new customers promotional pricing? And what is Century Link? Why do I always have to chase after price reductions? I think I have Cox Customer Retention on my speed dial. I think my internet speed is slow and should have Cox fastest speed as a Cox good will for being a long term customer. Please have customer retention contact me. 2/13/12

  • Posted by foxtrot
    13 Feb 2012 8:15 AM

    im wondering why my internet was turned off on the 13th (today) when my bill is due on the 17th. also, what's up with the $20 reactivation fee? why charge $20 for simply pushing a button to reactivate internet?

  • Posted by popss007
    13 Feb 2012 12:01 PM

    Join the club. Our bill has just increased by $11.00. When we first started with Cox, the bill was around $100.00. Now , mind you we have increased the # of boxes, but $230.00 ????????????

    Internet cost is now $53.99!!!!!!!!!!!!!!!!!

    We recently had a Cox service tech come to the home to tell us the amount of signal to the home was low. End result, still seems bad to us as digital distortion happens daily on several channels. The tech did not fix the problem in the home, I did!

    Wow.

    I have seen the Century link truck on our street the last 2 weeks daily.

    Maybe it is time for a change.

  • Posted by meskinner
    13 Feb 2012 11:11 PM

    Yep it seems like I'm not the only one who got stuck with a price increase. Like I've seen already, looks like Century Link is what I will tell all my friends to go to. There isn't any since to be hammered with an increase on anyones bill. Especially loyal customers. Bad call on Cox part.

  • Posted by Price Increase
    15 Feb 2012 11:58 AM

    The price increases are ricidulous and quite annoying.  I had the same problem last year.  I go online to pay my bill and suddenly it's more expensive.  I understand there has to be occasional price increases, but why must it be done without notifying customers.  It really ticks me off that I never get a courtesy e-mail saying "Hey, we just wanted to let you know that your bill will be higher next month."

  • Posted by Fangsz
    15 Feb 2012 1:26 PM

    Cox, Should look at means by which they can reduce the price for its existing members. I understand you offer deals/ promotions to get new people to sign up for your service what about old customers.

    Try and see if you could get some local businesses to advertise with cox --> I don't mind seeing their flyers in the mail

  • Posted by Internet User
    16 Feb 2012 10:41 AM

    Ditto to all of you. Why am I paying for an increase in price without an increase in speed or service? Cox, have you shown us that your service warrants an increase in price? My friends tell me I should switch to U-verse... maybe I should listen to them.

    - dissapointed