Introducing Cox Gigablast

Introducing Cox Gigablast

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Welcome to the Gigablast Internet thread where we invite you to discuss all things GIG Life related! 

Gigablast  is Cox’s fastest Internet ever – up to 100x faster than average broadband! Gigablast delivers speed to power all your devices at the same time and offers the fastest in-home WiFi available, lag free streaming, and downloads in the blink of any eye! 

Ready to get Gigablast? Visit to see if its available at your home. Already have Gigablast? Feel free to share your experiences or let us know how we can help keep you moving at the speed of life!

Cox Support Forums Moderator

All Replies
  • Posted by Health Edge
    30 Oct 2014 9:01 AM

    Some questions;

    1. Will the full 1Gbps be supported, or will the service be "up to 1Gbps"?

    2. Will Gigablast use DOCSIS 3.1 when available? Or will it just be FTTH and Ethernet?

    3. Any info on what the installation process is like?

    4. Does everything transfer over; email, Mcafee, etc?

    5. Are all the rules for ports blocked and ToS the same for it?

    I am not a moderator or employee of Cox in any way. Anything I say should be treated as such.

  • Posted by EdwardH
    30 Oct 2014 1:39 PM
    Health, I can address to varying degrees but I will try to shine some more light on it for you.

    1. The 1 Gpbs service is a maximum rate, the full 1 Gbps will be supported and aimed for but more factors will take into effect with the higher ceiling.

    2. Currently it is Fiber to the home and ethernet for the home network beyond the fiber to the modem. There has not been any official word on Docsis 3.1 to this point.

    3. It is being rolled out for specific neighborhoods at this point and expanding from there, for existing customers it does require new lines/burials for the fiber into the home which can take a few weeks.

    4. All of the previous services tied to our  other High Speed Internet tiers are also tied to the Gigabit service as well.

    5. Yes, the residential terms of service and ports apply to the connection as well.

    Ed H. - Cox Support Forums Moderator

  • Posted by desertsky
    31 Oct 2014 2:25 AM

    I live in the Ahwatukee area in Phoenix.  I read an article in the AZ Republic last weekend saying some customers in Ahwatukee Foothills have already upgraded to Gigablast.  Article didn't say where exactly in Ahwatukee the new Gigablast customers are located.  Ahwatukee covers a pretty big area.  I've already checked my address for availability on the Gigablast webpage.  Says it's not available.  How soon will Gigablast be rolled out to the rest of Ahwatukee?  I'm definitely signing up as soon as it's available!

  • Posted by Rootman
    31 Oct 2014 12:02 PM

    When I follow the link in the top post  I get redirected to Cox residential services without so much as a mention of GIFLife, is this indicative of it NOT being available in my area?

  • Posted by Health Edge
    31 Oct 2014 12:15 PM

    Yes. I get the same thing. If you change the Zip code to a area that has it, like AZ, then it changes.

    I am not a moderator or employee of Cox in any way. Anything I say should be treated as such.

  • Posted by Preston L. Bannister
    1 Nov 2014 11:16 PM

    I too see nothing about "Gigablast" when following the link.

    Presuming that means no service in my area, but cannot be sure.

  • Posted by DerrickW
    2 Nov 2014 7:41 AM

    Hi Preston,  I clicked on the link you posted and was redirected somewhere else as well.  This should be the correct link, I copied it from the "GigLife" page.  Try this one out -  Hope this helps!

    Derrick W.
    -Cox Support Forums Moderator

  • Posted by G-MAN
    15 Nov 2014 2:49 AM
    Hi, computers were not running fast enought for my use so i upgraded to PERFERRED INTERNET SERVICE, Then after 15 to 20 days noiticed this was to slow again. friend said check speed on speed check,org and the reading was download 2.39 upload 4.12. now am paying for 50mbps -- getting 2.39 so I call cox Tec. and we run a check and i was in the 2 .39 mbps. ask to shut down and plug in direct and reboot. got 60.2 mbps then we went wireless and got 59.8 / 6.46. now thats what i am paying for. checked later on when trying to show a short youTube and it cut out. so i checked and my speed was 2.68mbps again. then tonight I checked the cox speed under your web site and it showed 20.82/6.62 at 1;30 am. I feel I should get a refund for not getting what i paid for. Best Regards, G-man
  • Posted by Health Edge
    15 Nov 2014 6:16 AM

    First, you posted in the Gigablast thread. I assume that was a mistake? Might want to make your own thread.

    Second, sounds like you were getting full speed without the router. What kind of router do you have?

    I am not a moderator or employee of Cox in any way. Anything I say should be treated as such.

  • Posted by Lg7128
    19 Nov 2014 2:54 PM Please tell me what forum or send me a link to see if my new modem is properly set up, I upgraded bith my account and my modem, but I do not think it has improved
  • Posted by InternetConnections
    21 Nov 2014 10:02 AM

    Cox does a good job about advertising the new internet speed.  This does very little good when the internet in Arizona is always, and I mean always, down from about 6 pm to 10 pm, AZ time.  Every day. Fast speed with no access is worthless.

    I have a brand new modem with a new computer, it ain't my fault.

  • Posted by HappyCamper
    21 Nov 2014 6:16 PM

    I purchased the ultimate web with cox. I am promised 25/150. I have not seen these speeds yet. I am currently getting 25/35 direct connect? Any suggestion on what's wrong. I got a new modem that can handle the speeds and my wireless router is a r7000 nighthawk and that can handle any speed?

  • Posted by ChrisL
    22 Nov 2014 7:28 AM

    I'd suggest trying to test your speeds on both with and without the router in place to see if there is any difference in the results.  From this end the only obvious issue I'm seeing is a slightly low transmit power level being reported by the modem.  Should all else fail it may be time to arrange for a technician to come and troubleshoot further.


    Cox Support Forums Moderator

  • Posted by TiffanyR
    22 Nov 2014 10:46 AM
    Hello InternetConnections, 

    I am seeing some signal issues and T3's. Are you using a splitter? If so, can you bypass it? Please also check your connections to make sure they are tight. 

    Tiffany R. 
    Cox Support Forums Moderator


  • Posted by mrdgl
    28 Nov 2014 12:59 PM

    Can someone recommend a combined modem router to take advantage of the higher Cox speeds?