central FLA outage ?

central FLA outage ?

Internet Forum

Activity: 3 Replies | 2 Subscribers

This question is still unresolved
Posted by

What's going on with Internet service in central Florida? And why has the customer service line been "busy" for the last hour?

someone? anyone?

All Replies
  • Posted by dmaxwell
    7 Jul 2012 7:24 PM

    Also experiencing an outage in Ocala and calls to (888) 269-9693 ring busy...

  • Posted by Marisol Marquez
    8 Jul 2012 1:21 PM

    I called Cox tech support yesterday and after an hour on hold was told that a DNS server was down due to power outage caused by a storm somewhere. It should be back up now.

    next time try 850-478-0200

  • Posted by Becky
    8 Jul 2012 4:03 PM

    Hi Everyone, we did have an outage in the central Florida region last night after our normal Social Media hours. I apologize not only for the outage, but also because I know it was difficult to confirm the problem last night!

    If you are still having any problems with your internet connection, please let me know.

    Becky K.
    Cox Support Forums Moderator