CG3000D

CG3000D

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I just got a netgear CG3000D modem/router from Cox. It has a USB port, which is, in theory, suppose to work with a external drive or printer. Neither works. Nothing is mentioned about the USB port in the Cox supplied documentation. In an internet instruction (not from Cox, from Netgear Australia), the CG3000D instructions mention that the USB port may need updated firmware to work. My conclusion is that Cox provides a version of the CG3000D that does not allow enabling the USB port. Anyone have experience with using an active USB port on the CG3000D from Cox? I assume the USB port from Cox is useless.

All Replies
  • Posted by GH
    30 May 2012 6:17 AM

    Just as a followup, I checked and I can buy a Netgear modem/router at Walmart, either N600 for $149, or a N300 for $119, both which have a working USB port for sharing files on their "Readyshare USB port", on an external USB drive. The N600 is dual band. So I am wondering now if I ought to just return the CG3000D to Cox (which cost $129), since it seems to have limited capability compared to the other modems available elsewhere. I have 30 days to return it. The Cox help support I called didn't know anything about the USB port on the CG3000D. So the advantage of having a Cox supplied modem/router (with their support) is rather useless. Will think about it.

  • Posted by ChrisL
    1 Jun 2012 7:49 AM

    The benefits of getting the CG3000D from us are that you're getting a managed home networking solution supported by us.  It is my understanding however that the USB host port that you're referring to is indeed not enabled or supported at this time.  If this is a critical feature requirement for you the option of the stand alone router probably makes the best sense at this point to meet your needs.

    -Chris

    Cox Support Forums Moderator

  • Posted by GH
    1 Jun 2012 9:16 AM

    The USB port isn't a critical feature for me. I am going to see how the wireless on the CG3000D works, in the next month (reliability, performance) before I decide to keep it or not. I was just disappointed that a feature shown on the unit doesn't work. Just as a suggestion, you should send a memo to the support phone help people at Cox..saying to tell people the USB port is not enabled, if they ask about it. I need to check out the two Cox network tools provided on the web too. The last time I checked, they didn't work. But that may have been because I was using Chrome instead of IE.

  • Posted by GH
    23 Jun 2012 11:07 AM

    OK. Had the CG3000D for about a month. It works OK. I'll be keeping it.

  • Posted by Yugten
    5 Aug 2012 7:14 PM

    I also tried this modem brand from Cox and they worked fine besides I am planning to upgrade my internet plan to a much higher speed which Cox requires a DOCSIS 3.0 standard. Before the 30-day period I returned the modem and bought one from eBay for $61 only.

  • Posted by mv
    13 Mar 2013 4:57 PM

    Documentation on Cox website for the CG3000D lists the picture of the usb port and says it is for networking files and printers, no mention of deactivated port.  Guess what, bought one to upgrade to DOCSYS 3.0  from Linksys 2.0 standalone modem and Netgear standalone router, the usb port is deactivated can't use it as a print server, the repeater function is also deactivated no service at the far end of my house.  No help from cox tech they are just guessing, netgear says only support is through Cox.  Netgear recommended returning it or reflashing with 3rd party software to get around the Cox firmware but it would invalidate warranty and might brick the router/modem combo...Nice upgrade huh!  Looking to switch providers.

  • Posted by ChrisL
    15 Mar 2013 7:42 AM

    This gateway device is primarily targetted towards the novice user that wants a simple and easy to manage router or wants their provider to remotely manage it for them.  For more advanced users requiring a more robust feature set a stand alone router may be a more appropriate solution.

    -Chris

    Cox Support Forums Moderator