Activity: 14 Replies | 1 Subscribers
I have only just started using the new email interface, but new messages are not loading to the inbox. I have tried a number of things, including clearing my cache and reloading without caching. I know there are emails on the server because they arriving at my phone. Why does this happening? Is there a setting that I am missing?
ColleenD Cox Support Forums Moderator
No, I have not been deleting any emails via my phone or from Outlook on my home computer. Right now, my phone shows 17 new emails, plus a few that I have already read (but not deleted). All that shows in the new email interface is three old messages that I am pretty sure I already put in folders a few days ago.
I have also tried hitting Refresh, but nothing happens.The emails are not being delivered from the server.
This is still happening. I cannot access my email through the new interface. I am still seeing only the three emails that have been displaying for days now. I can get them on my phone and using Outlook, so I know they are hitting the server, they are just not being pulled into the webmail interface. Was this even tested before it was rolled out?
Maria L.Cox Support Forum Moderator
check to see if your accounts have been set to Inactive. There is no warning or error messages if Cox has set them to Inactive except no emails out or in
Thanks for your reply. I had already checked all of my accounts and they are fine. In any case, this is the main account, so I would not have expected to see it inactive.
HI. Thanks for the reply.
The issues that I am having are with the webmail using a browser, which according to one of the FAQs on that page I should not have to make any changes in order to get my email. I have no issues with receiving email on my phone and through Outlook on my computer.
My phone and Outlook are able to receive my emails just fine, so their settings must be OK. It is the webmail that will not pull in new emails.
Stephanie ACox Support Forum Moderator
Both are set to only remove a message from the server if it is deleted from another device. Right now, MyEmail is still showing three messages that I have long since foldered and no new messages. I can occasionally get into the old "Enhanced Email" option from the old page, but most of the time I cannot access webmail at all.
Cox Support Forums Moderator
We are having a very similar problem with my wife's email.
She uses Win7Pro and Outlook 2007. About 5 days ago she suddenly stopped receiving messages into her inbox. Messages are sent from Outlook with no problems, they just are not delivered to her inbox. If she uses the 'web mail' application she can see there are messages waiting to be downloaded. All of the recent security changes (SSL and port numbers) we made back in January. My email continues to work fine. Her settings are exactly the same as mine.
1) I ran 'scanpst.exe' on her PST file, and it found some errors. These were reportedly successfully repaired; no change
2) I built a brand new PST file on her machine; no change
3) I added her account to my PC/Outlook (which works fine for my email); her incoming messages are NOT downloaded, when messages to my email account are downloaded.
I've called COX tech support twice, and they continue to tell me 1) check your email settings or 2) it's a Microsoft problem. I think #3 above proves it is NOT a Microsoft problem, but rather something wrong in her email account at the server level.