Internet Connection Dropped - Netgear Router Settings

Internet Connection Dropped - Netgear Router Settings

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Activity: 24 Replies | 6 Subscribers

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Is there a certain setting that needs to be enable/disabled for the Netgear Routers? I have run the setup feature using the Netgear Genie still losing the internet connection.

Moved to the current house in November, used the same cox provided Netgear Router from previous address that worked great.

Router at the home began to drop internet connection. Wireless devices are still connected to the router as well as hard wire computer, no internet connection. Have to reboot the router.

Upgraded to a new Netgear Router. Same problem is still happening.

I have to reset the router through the Netgear Genie.

Cox support says the internet connection has not been lost must be the router. Make me sign up for the Networking support just to talk to a networking specialist and she offered nothing.

Anyone have this same problem with the Netgear Routers?

All Replies
  • Posted by ChrisL
    12 Jul 2013 9:03 AM

    One possibility that comes to mind is maybe there is an issue with the Ethernet connection between the modem and the router.  It might be worth trying a different Ethernet cord if you haven't yet. 


    Cox Support Forums Moderator

  • Posted by NewHorizons
    17 Jul 2013 6:19 PM

    I recently replaced a Linksys wired router with a Netgear N900 wireless router (WNDR4500V2) and I am now having the same problem.  The internet connection is dropped once per day, nearly every day, generally during the middle of the day, and usually when none of the connected systems are active.  I have tried every suggestion I could find on this topic from the Netgear online forum -- except back-leveling the firmware -- without success. 

    The Linksys wired router did not have this problem.  Other than the almost daily internet connection drop, the Netgear wireless router seems to be working fine.  The drop problem has become pretty maddening, though.  

    Any suggestions would be much appreciated.  Thanks!  

    -- Stan  

  • Posted by 57phildo
    18 Jul 2013 7:59 AM

    I have the same exact problem, same router. Net gear even sent me a new router, same dropped daily connection. Cox tech came out a week ago, replaced some connections and a cable. Worked for a while, but dropped last night. Starting to think reliability is more important to me than extra speed. Is Cox listening? Very Frustrating

  • Posted by jaydub503
    18 Jul 2013 8:37 AM

    I have tried a different cable from the modem to the router, Cox has swapped the modem out, I have adjusted the MTO size, unchecked a box in the WAN setup, all suggestion found on the internet, still dropping the connection. 

    I may have to purchase a new router of a different brand.

    It is becoming very frustrating. 

  • Posted by EdwardH
    18 Jul 2013 1:51 PM

    The next time you see it occur before you reset anything if you log into the router and verify if the public/Wan Ip address is valid or if it resets to 0's or is blank that will verify if its only dropping there or if it is on the modems end locking up on routing or issuing DHCP information there.

    Ed H. - Cox Support Forums Moderator

  • Posted by gatormom
    26 Jul 2013 11:00 AM

    First have you checked to see if all of your routers have the latest firmware?


    Have you checked the log files in your router?

  • Posted by jaydub503
    18 Aug 2013 12:22 PM

    What do I look for in the router log?

    I haven't lost connection in sometime and now I have had to reboot the router 3 times in the last 24 hours.


    I think it is a Cox issue to be honest.

  • Posted by Trikein
    18 Aug 2013 1:12 PM

    I think the problem might be how the Netgear gateway negotiate the Wifi channel with the client when set to the "Auto" scan feature with 20/40 channel width. I also see a substantial latency spike each time the device changes channels. Logic would dictate this problem would cause more symptoms when in a environment with more network congestion of the Wifi-N band in 2.4Ghz. I also think that is why the problem is only effecting those that have the gateway set to default configuration. 

  • Posted by jaydub503
    18 Aug 2013 3:15 PM

    any suggestions for a solution in simple terms?

  • Posted by Trikein
    18 Aug 2013 4:23 PM

    Hate to sound like a broken record, but easy solution, at least in effort, is get a new router. That also means buying a new modem. But then you can separate ISP from network issues and work on them separately. Right now the gateways provide a "plug and play" type service that emphasizes simplicity over quality. Like bluetooth. Wink You could probably troubleshoot you way around the problem with moderate effort, but there are better wireless products out there IMHO.

  • Posted by JCornett
    30 Aug 2013 1:23 PM

    I have noticed that my connection drops every time my IP address from Cox changes. I have not found a solution yet.

  • Posted by ChrisL
    30 Aug 2013 2:08 PM

    If you're on a business account I would speak to our business technical support to see if you're supposed to be on a static IP address.


    Cox Support Forums Moderator

  • Posted by Trikein
    30 Aug 2013 7:16 PM

    What data do you have about the IP? Reason I ask is I was troubleshooting a problem someone else was was having with a netgear gateway and we were thinking the same thing. I can't imagine its all the units. Im thinking maybe a local issue. May I ask which state your in and if you happen to know what firmware your using?

  • Posted by jaydub503
    31 Aug 2013 9:43 AM


    I downgraded to an older version of the router's firmware and have not lost connection once.

  • Posted by Trikein
    31 Aug 2013 9:58 AM

    And to be clear, this was a Netgear router you bought on your own, right? Not the Netgear gateway? Good, glad it worked out.Big Smile