COX EMAIL HACKED

COX EMAIL HACKED

Internet Forum

Activity: 21 Replies | 3 Subscribers

This question is still unresolved
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Can anyone at COX confirm that there was a security breach that left subscribers EMAIL accounts susceptible to HACKING.

My EMAIL was clearly HACKED and there has been no announcement from COX, just a cryptic message asking subscribers to check security settingss!

All Replies
  • Posted by TiffanyR
    11 Jan 2018 7:28 AM
    Hello Jimfed67,

    There has been no breach that I have heard anything about. Like many other email administrators, we are moving away from port 25 and other mail ports that do not have the same level of security.

    Tiffany R. 
    Cox Support Forums Moderator

     

  • Posted by jimfed67
    11 Jan 2018 8:14 AM

    Can you explain how a third party was able to reset a username and password on an account where my cox email is used to send a validation code in order to change said username and password??

    Someone had access to my cox account, otherwise they wouldn't have acquired the validation code.

    The attack originated in China.

  • Posted by TiffanyR
    11 Jan 2018 8:43 AM
    I want to look into this more and I am not sure that I have all the details I need in order to assist you with this. Did you receive an email telling you that your email was compromised? Can you paste a copy of the email here, leaving out any account information?

    Tiffany R. 
    Cox Support Forums Moderator

     

  • Posted by jimfed67
    11 Jan 2018 11:20 AM

    I didn't get an email. It's circumstantial evidence.

    1.) In order to change a username/password combination on a third party site you need to have a verified email address.

    2.) Perpetrator has my email address for the third party website.

    3.) Perpetrator does not have a password, they click on forgot password.

    4.) Third party sends a confirmation code to my email address.

    5.) Perpetrator has access to my email and uses the code sent along by the third party to reset username and password on third party website.

    Thanks for visiting Amazon.com! Per your request, we have changed the e-mail address associated with your account

    The e-mail address associated with your account has been changed. The old address was xxxxxxxxxxxxx The new address is zhang90155zhao3011@163.com.

    Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn't yet entered the shipping process, update your subscriptions, and much more.

    Should you need to contact us for any reason, please know that we can give out order information only to the name and e-mail address associated with your account.

    Thanks again for shopping with us.

  • Posted by SteveC12
    11 Jan 2018 12:52 PM
    My wife had the same exact thing happen, also from a @163.com account which is why I am here as well. Also an Amazon Account
  • Posted by TiffanyR
    11 Jan 2018 2:34 PM
    Did this email originate from Amazon? If it has any links on the email, I would avoid clicking them. It is possible that this is a phishing email. Have you confirmed with Amazon that any changes were made?

    Tiffany R. 
    Cox Support Forums Moderator

     

  • Posted by jimfed67
    11 Jan 2018 4:36 PM

    Yes, the email was from Amazon, they confirmed my EMAIL was hacked. I called them and had them recover my account and then changed my COX EMAIL password

    I'm familiar with phishing. I think you need to start taking me seriously and check with your management. COX EMAIL security has been compromised.

  • Posted by thame555
    11 Jan 2018 6:16 PM

    I have had this happen three times over the last two weeks all on Amazon and while I am unsure if this is a problem at Cox’s end it seems that my Cox email accounts are a factor. In the end I changed my email account details with Amazon to another provider and the problem seems to have gone away. I could not understand how the perpetrators were able to bypass the two step verification but they were and they changed my password with Amazon.

    I have fully scanned by computers using McAfee and they show that they are not infected. I am also sure that I have not been the subject of a phishing email.

  • Posted by socal transplant
    11 Jan 2018 7:23 PM

    a month or two ago i kept getting notifications like this from ebay.   they insisted they would not have sent them if SOMEONE wasn't changing the password.  well that someone was not me!  i don't use that account often so i closed the account. please lord, don't let it happen to my amazon account tho...that would hurt!

  • Posted by Allan
    12 Jan 2018 2:25 AM

    @jimfed67,

    Please send us an email with your full address and link to this thread to cox.help@cox.com so we can research this issue on your behalf. 

    Thanks,

    Allan - Cox Support Forums Moderator.

  • Posted by Allan
    12 Jan 2018 2:28 AM

    @thame555

    Please send us an email with your full address and a link to this thread to cox.help@cox.com so we can help. 

    Thanks,

    Allan - Cox Support Forums Moderator. 

  • Posted by jimfed67
    14 Jan 2018 10:46 AM

    So just to be clear.... My AMAZON account could not be hacked without FIRST gaining access to my COX EMAIL account

  • Posted by Jada6130
    14 Jan 2018 11:15 AM

    Mine was also hacked twice, even after i changed my password.

  • Posted by Jada6130
    14 Jan 2018 11:17 AM

    this happened to me also a few times. Had to change my email address with the company.

  • Posted by Jada6130
    14 Jan 2018 11:21 AM

    This also happened to me 3 different times on the Amazon website. i would get a verification code to log on and then when i called them to log on with my email, i found out it was changed. i could no longer log onto my account since they changed my email act & password.