Modem scam

Modem scam

Internet Forum

Activity: 7 Replies | 1 Subscribers

This question is still unresolved
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I also got the cox modem upgrade scam letter, telling me the modem would be "on us." I copied the URL and logged in - the $219 charge appeared as I went through the process to get a new modem that the letter said I would not have to pay for.

How sleazy can you get?

All Replies
  • Posted by MarkM1
    9 Jan 2018 2:37 AM

    serenitybreeze,

    Do you have a copy of the letter that was sent to you about the free modem? We would like to check it to see if it is a valid letter from Cox.

    Mark M. 

    Cox Support Forums Moderator

  • Posted by serenitybreeze
    9 Jan 2018 7:36 PM

    Yes, I have it. It really did come from cox. I took a picture with my phone. Where can I send it?

    Thanks.

  • Posted by JonathanJ
    9 Jan 2018 8:33 PM
    @serenitybreeze

    Please email to cox.help@cox.com also include your full address and the primary name of the account holder.


    Jonathan J
    Cox Support Forums Moderator

  • Posted by serenitybreeze
    9 Jan 2018 10:26 PM

    Thank you. I sent a copy. I'll update with any result.

  • Posted by JonathanJ
    9 Jan 2018 10:54 PM
    @serenitybreeze

    Sounds good look forward to reviewing them.

    Jonathan J
    Cox Support Forums Moderator

  • Posted by serenitybreeze
    11 Jan 2018 10:29 PM

    I got a call this evening letting me know that the modem is being shipped and I should have it by this coming Wednesday.

    Thanks for the help. 

  • Posted by JonathanJ
    12 Jan 2018 12:28 AM
    @serenitybreeze

    Sounds good please send us an email if you need assistance once you receive the modem.

    Jonathan J
    Cox Support Forums Moderator