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And for some reason you locked the other thread about this with no explanation. So I will repeat some of it:
And this is still an issue after a call last week and this thread. And a previous thread a week or so before. So where does a customer go when a tech company is clearly giving them false information and refusing to take measures to correct it, and trying to scare less-savvy users into upgrading to Cox's equipment, by presenting a big red message to the customer telling them something is wrong with their equipment when there isn't? I'm not sure yet, but I will certainly find out.
What is Cox doing about this?
How about a straight answer?
ColleenD Cox Support Forums Moderator