"Service Interrupted" message STILL there!

"Service Interrupted" message STILL there!

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Activity: 2 Replies | 1 Subscribers

This question is still unresolved
Posted by

And for some reason you locked the other thread about this with no explanation. So I will repeat some of it:

And this is still an issue after a call last week and this thread. And a previous thread a week or so before. So where does a customer go when a tech company is clearly giving them false information and refusing to take measures to correct it, and trying to scare less-savvy users into upgrading to Cox's equipment, by presenting a big red message to the customer telling them something is wrong with their equipment when there isn't? I'm not sure yet, but I will certainly find out.

All Replies
  • Posted by smtips
    12 Jan 2018 7:56 PM

    What is Cox doing about this?

    How about a straight answer?

  • Posted by ColleenD
    12 Jan 2018 10:51 PM

    We're looking into this and will let you know when we have more information.

    Cox Support Forums Moderator