"Service Interrupted" in my account overview

"Service Interrupted" in my account overview

Internet Forum

Activity: 9 Replies | 5 Subscribers

This question is still unresolved
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when i log in to my online account, i see "Service Interrupted" in the upper right corner -- https://i.imgur.com/2CkgvkW.png

should i call a technician?

All Replies
  • Posted by ManiC
    16 Dec 2017 4:30 PM

    I have the same message, as well as one that says there's an issue in my area.  All day my router has been resetting every 30 minutes or so.   I'm going to wait to see if the issue is resolved since they apparently already know about it.  If I were in your shoes with just the single service interrupted I would probably give them a call.

  • Posted by KMDonlon
    16 Dec 2017 8:32 PM

    It is an ongoing problem with them, I have had it come and go on my account page overview and Cox Connect app, calling or asking for online help is futile....my TV Contour showed "Unavailable" for weeks and then magically it showed "Connected" one day..... Internet service has shown "Interrupted" sporadically for months. They have no clue what the issue is and nevermind asking them to resolve it. Their technical infrastructure is very poor.

  • Posted by Allan
    16 Dec 2017 10:11 PM

    @JayC,

    The "service interrupted" message usually means that there is an issue with the service. Are you currently experiencing issues with the service?

    Thanks,

    Allan - Cox Support Forums Moderator.

  • Posted by Allan
    16 Dec 2017 10:13 PM

    @ManiC,

    That sounds like there is a known issue that is causing service related problems in your area. Please send us an email with your full address to cox.help@cox.com so we can research this issue further for you.

    Thanks,

    Allan - Cox Support Forums Moderator. 

  • Posted by Allan
    16 Dec 2017 10:15 PM

    @KMDonion,

    Please send us an email with your full address to cox.help@cox.com so we can help. 

    Thanks,

    Allan - Cox Support Forums Moderator. 

  • Posted by KMDonlon
    17 Dec 2017 6:12 PM

    Email sent.....

  • Posted by smtips
    13 Jan 2018 9:51 AM

    Funny, I havent' gotten any such offer and I've been complaining about this for 2 months. I called and the agent said he'd get it to the proper people. I've complained on the forum and you don't take it seriously.

    So what's the answer here. My connection has been fine for months, yet you blast me with a big red Service Interrupted x message every time I log in to my account. This issue is clearly not on my end. So what are you doing about it?

  • Posted by Allan
    14 Jan 2018 3:00 AM

    @smtips

    Please feel free to send us an email with your account information and a brief description of the issue(s) so we can help.

    Thanks,

    Allan - Cox Support Forums Moderator.

  • Posted by KMDonlon
    14 Jan 2018 10:35 AM

    Mine was repaired, been good for a week or so now.....let support open a ticket and see what they can do.