Internet Slowed To Crawl?

Internet Slowed To Crawl?

Internet Forum

Activity: 3 Replies | 1 Subscribers

This question is still unresolved
Posted by

About 12 noon-ish today (up through the time of this posting at 5:47 pm), my internet connection suddenly slowed to a crawl. I reset the router/modem (Cisco DPQ3925) several times, rebooted the computer, changed the DNS numbers (fixed and assigned), released & renewed the IPs, literally everything you're supposed to do, and nothing worked. 

All I can figure at this point is that there's a problem on the Cox end of things, or the router/modem is starting to suffer hardware failure. 

All Replies
  • Posted by StephanieS
    13 Oct 2017 9:25 AM
    danzig138

    Please send an email to: cox.help@cox.com and include your full address so I can take a look. I'll also need the account holder's full name and the Cox pin number.

    StephanieS
    Cox Support Forums Moderator

  • Posted by Petoskey
    15 Oct 2017 3:43 PM

    We've been having the exact same problem. A trace revealed it is a Cox issue, specifically two servers in New York and Rhode Island.

  • Posted by Allan
    15 Oct 2017 9:07 PM

    @Petoskey,

    Please send us an email with your full address and a copy of the traceroute to cox.help@cox.com.

    Thanks,

    Allan - Cox Support Forums Moderator.