Filter Rules?

Filter Rules?

Internet Forum

Activity: 11 Replies | 2 Subscribers

This question is still unresolved
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I have had a noticeable uptick in SPAM email ever the change to the new mail system. As a result I have been trying to setup email Filter Rules but to no noticeable avail. I guess I need some help because there is a lack of information on the email and internet support web pages.

The two screen shots are from a recent SPAM email. I have tried a number of various combinations including what I thought were wild cards in the sender address but nothing seems to work. Email is not discarded, or doesn't seem to be, if it meets any of the criteria I setup.

"When all else fails read the instructions"...

All Replies
  • Posted by SoonerAl
    10 Oct 2017 12:30 PM

    See second post called Filter Rules part 2...


    This interface really is bad...Yikes...

    Second screen shot...


    "When all else fails read the instructions"...

  • Posted by TiffanyR
    10 Oct 2017 2:06 PM

    Spam is the worst. Check out these links for more info on preventing and reporting spam.

    https://www.cox.com/residential/support/protecting-yourself-from-spam.html

    https://www.cox.com/residential/support/reporting-spam-phishing-and-virus-abuse.html

    Tiffany R. 
    Cox Support Forums Moderator

     

  • Posted by SoonerAl
    10 Oct 2017 8:44 PM

    Those articles are all well and good but neither one explains how to set up Filter Rules. So any help on that issue. 

    "When all else fails read the instructions"...

  • Posted by JonathanJ
    10 Oct 2017 9:43 PM
    @SoonerAl

    Please try this link http://bit.ly/2y7IQcL then click on filter rules and let us know if that helps.

    Jonathan J
    Cox Support Forums Moderator

  • Posted by SoonerAl
    11 Oct 2017 4:30 AM

    Not much help...

    To quote from the page...

    Filter Rules 

    You can create, edit, and delete rules for incoming emails.

    "When all else fails read the instructions"...

  • Posted by SoonerAl
    11 Oct 2017 11:33 AM

    So I have a Filter Rule as seen in the screen shot. Low and behold I get two (2) messages in the SPAM folder this morning. The rule clearly says to DISCARD the message. So what is going on. I have also received numerous other SPAM messages in our email this morning. Please note I have blanked my name from the start of the SUBJECT > CONTAINS field.

    It appears the FILTER RULES simply do NOT WORK...

    "When all else fails read the instructions"...

  • Posted by SoonerAl
    11 Oct 2017 11:55 AM

    Nor do Blocking email addresses of the senders. I keep getting SPAM from email addresses already in my Blocked list but they keep on coming...

    Yikes...

    "When all else fails read the instructions"...

  • Posted by Karen_R
    11 Oct 2017 6:35 PM
    Hello SoonerAl,

    Do you have the filter rule set to apply rule if any conditions are met? What is the sender information that is not blocking? Thanks

     

    -Karen

    Cox Support Forums Moderator

    Smile

  • Posted by SoonerAl
    11 Oct 2017 8:54 PM

    I've tried with Any and All but neither seem to work...

    This is one of the addresses that is not being blocked...

    mail@mydailymoment.biz

    "When all else fails read the instructions"...

  • Posted by socal transplant
    12 Oct 2017 1:34 AM

    This poor customer...CUSTOMER...WE PAY FOR THIS! Is not the only one. Any of you see my post on apps? And btw, where the *** are we supposed to post on email issues since cox made it a 'thing?"

    my take is that I spent 24 years building my spam filter (and I literally go THRU the phone when cox employees thank me for that...like I had a choice!) and now I'm starting from scratch. I even got a phishing email for my cox account last week.

    will somebody please just admit it instead of having us spinning our wheels deleting & reading &changing passwords, etc.

    it's cox. Not you sooner all. I remember you helping me on another thread. We are NOT being treated acceptably. 

  • Posted by LatitiaS
    12 Oct 2017 12:45 PM

    Hi SoonerAl,

    I'd like to submit a ticket on your behalf for the issue.  I'd like to gather a bit more information prior to ticket submission.  Please send us an email to cox.help@cox.com, and be sure to include the thread so what we can reference your issue.  I look forward to hearing from you soon.   

    Latitia S.
    Cox Support Forums Moderator