Importing E-Mail Contact Information From a .CSV file to the Cox Mail Contact List

Importing E-Mail Contact Information From a .CSV file to the Cox Mail Contact List

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Activity: 6 Replies | 1 Subscribers

This question is still unresolved
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Why don't the E-mail addresses from my .csv file import to the Cox mail Contact List? I have a first line header in the csv file with First Name, Last Name and E-Mail 1 headings. The first and last names import perfectly, but the E-mail addresses are ignored. How do I match the Cox mail contact headings with the csv headings so that the E-Mail addresses will import? I have not been able to get an answer from the Cox support department.
All Replies
  • Posted by LatitiaS
    6 Oct 2017 10:12 AM

    Hi Jacob K,

    I need a bit more information.  Where did you import the contacts from?

    Latitia S.
    Cox Support Forums Moderator

  • Posted by Jacob K
    8 Oct 2017 3:18 AM
    LatitiaS

    Hi Jacob K,

    I need a bit more information.  Where did you import the contacts from?

    I exported the contacts from my Windows Live Mail account and saved it as a CSV file. Before saving it, I deleted all columns except First Name, Last name and E mail address. I added a row as the first row with the following titles: First Name, Last Name and E Mail 1. The First Name and Last Name of each of the several hundred rows of my CSV file imported to the Cox Contacts perfectly. The E Mail address were ignored. I can attach the first 10 rows of that file if you need it to look at. Thanks, I need your help to resolve this.
  • Posted by TiffanyR
    9 Oct 2017 9:12 AM
    Hello Jacob,

    I see that you stated this issue was resolved in another thread. Please let us know if you still need assistance.

    Tiffany R. 
    Cox Support Forums Moderator

     

  • Posted by Jacob K
    12 Oct 2017 6:41 PM
    I am able to import contacts now. Resolved. Thank you
  • Posted by JonathanJ
    12 Oct 2017 6:50 PM
    @Jacob K

    Great please let us know if you have further issues.

    Jonathan J
    Cox Support Forums Moderator

  • Posted by DeeJ1
    13 Oct 2017 2:47 AM

    Hi Jacob K,

    Thank you.

    Dee J.

    Cox Support Forums Moderator