Importing Contact Lists to Cox Webmail

Importing Contact Lists to Cox Webmail

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Why doesn't the import function work for importing a csv list of email addresses? I keep getting the message ""Could not translate a single column title. Is this valid CSV file?", even though my csv file is valid. I even tried saving the file in notepad, but that version would not import either. I have saved my contact list which is an Excel spreadsheet in CSV format, but it will not import, leaving with the above message each time I try. Why is it doing this?
Verified Solution
  • Posted by Jacob K
    8 Oct 2017 7:29 PM
    Accepted Answer
    Jacob K
    ColleenD
    Jacob K,

    The error means one of your column headings in the .csv file isn't being recognized.
    Since it's only loading first and last names, what is your column heading after the first and last names?

    I make the columns in the csv file the same as the contact block headings in the cox contacts modue: First Name; Last Name; and Email 1 Still wouldn't transfer the E-mail column
    I stumbled across the answer. The column title of the column I want to import must be verbatim the same as the Cox Contact field I want to import the information to. I had titled the Email 1 column in my csv file as "E Mail 1". I should have titled it "Email 1". The issue was I had a space between E and Mail, instead of no space, as in "Email 1". I thank everyone who responded for their help!
All Replies
  • Posted by JonathanJ
    3 Oct 2017 1:38 AM
    @Jacob K

    Are you following the steps in this link http://bit.ly/2xb8VrT?

    Jonathan J
    Cox Support Forums Moderator

  • Posted by Jacob K
    6 Oct 2017 6:03 PM
    Yes I am. The steps don't outline a way to indicate mapping--that is, carrying over columns from the csv file to the cox mail contact columns/fields. When I select "Import", it just carries over the first and last name columns of the csv file, but not the E-mail column.
    JonathanJ
    @Jacob K

    Are you following the steps in this link http://bit.ly/2xb8VrT?
    JonathanJ
    @Jacob K

    Are you following the steps in this link http://bit.ly/2xb8VrT?
  • Posted by ColleenD
    7 Oct 2017 2:35 AM
    Jacob K,

    The error means one of your column headings in the .csv file isn't being recognized.
    Since it's only loading first and last names, what is your column heading after the first and last names?

    ColleenD 
    Cox Support Forums Moderator

  • Posted by Jacob K
    7 Oct 2017 9:14 PM
    ColleenD
    Jacob K,

    The error means one of your column headings in the .csv file isn't being recognized.
    Since it's only loading first and last names, what is your column heading after the first and last names?

    I make the columns in the csv file the same as the contact block headings in the cox contacts modue: First Name; Last Name; and Email 1 Still wouldn't transfer the E-mail column
  • Posted by TiffanyR
    9 Oct 2017 9:10 AM
    I am glad to hear it. Please let us know if you need additional assistance.

    Tiffany R. 
    Cox Support Forums Moderator