Activity: 7 Replies | 2 Subscribers
We are in the UK for several weeks and had planned on using our iPads and Cox emails. We can receive emails but not send them. I've I've signed into webmail thinking that might solved the problem by so registering our location but nothing has changed. I've searched the Cox web site but nothing. What have I missed. We are somewhat dependent on being able to use our Cox emails on our iphones and iPads. Help
When you logged into your Webmail, did you try to send an email from the website? If so, were you able to send successfully?
Mary F.Cox Support Forums Moderator
Yes, their is no problem sending and recieving from web mail. But webmail is very inconvenient to us while traveling. The problem is sending and replying to incoming Cox.net emails from our iPhones and iPads while we are in the U.K. Traveling. We are able to receive but not send. We get a message that our "user name or password is incorrect" and it is not. There is something goofy going on with cox and their server and/or security settings. We are on the UK's EE 4G network which is the largest in the U.K. I'm not having any problems a business gmail account.
Becky K.Cox Support Forums Moderator
Thanks, but I've tried twice to send an email to email@example.com and get a delivery failure message that address can't be found. I copied and pasted te address out of your message to me. The Cox network really has problems and I'm paying really to much for a failing system can you forward this to them.
As of today, 10/12/17, now for two weeks, Cox has not resolved this issue nor do I think they have tried. I have tried to email firstname.lastname@example.org from several computers with the same results, a delivery failure message. I have gone to cox web mail, a real pain in the neck while traveling, and yes I can receive and send but that hasn't changed the situation using our iPhones or iPads. Cox needs to post in their user instructions and predominantly, that their cox email service will not work in Europe and possibly any where outside the USA. This has been very problematic to us on this trip in trying to keep up with friends, especially with those in the fire impacted areas of Northern California.
I apologize, it looks like Becky put the wrong domain at the end of the email. Our email address is email@example.com (not cox.net) Please send us an email to that address so that we can assist.
BrianCox Support Forums Moderator
It is ironic that the tech support team wants you to email them info so they can try and fix your problem, which is that you cannot send email.