Is there a EtA on service restoration in gnv,fl

Is there a EtA on service restoration in gnv,fl

Internet Forum

Activity: 3 Replies | 1 Subscribers

This question is still unresolved
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Hi,

I am experiencing a service outage for internet  for the past two days. I am from gainesville, FL. Cox tech Support says there is no network outage in my area, but my cable modem does not even get the signal to sync. If I look at the 192.168.100.1 page I find that the process is stuck at docsis ranging. If any one could help me I would be grateful. 

Thanks 

All Replies
  • Posted by MariaL
    13 Sep 2017 11:33 AM
    Hi Mniasfreemag,

    Thanks for reaching out to us through Cox Forums! So that we can address your specific account questions, we'll need to take the conversation offline. Please email my team at cox.help@cox.com with this post, your first and last name and complete address.


    Maria L.
    Cox Support Forum Moderator

  • Posted by Mniasfreemag
    13 Sep 2017 10:18 PM

    Sent an email to the given address Thanks

  • Posted by MaryF
    13 Sep 2017 11:46 PM

    Hi Mniasfreemag,

    We've received your email and we'll reply shortly.

    Mary F.
    Cox Support Forums Moderator