Activity: 3 Replies | 1 Subscribers
When I call the Cox technical support line, all i get is an automated voice response that resets my modem. This does not solve the problem we've had for months: Download power is way out of spec (min 11.2, max 18.0), numerous T3 and T4 timeouts. Starting a new session with any of our computers requires a wait of up to 45 minutes before a reliable and useful connection is established. Replaced all internal wiring and eliminated all junction boxes.
Jonathan JCox Support Forums Moderator
Here I got to stick up for Cox.
Never have a problem getting someone on the phone.
My internet has been super since I paid for my own drop from tap to house.
It is mine and Cox cannot tap off of it.
Do you have contour tV?
A cable guy gave me a filter so contour cannot talk back so to say to my modem.
It is cox part # GLF 1002.
Must have one on Contour feed and cable modem feed so they do not cross talk to put it in lay terms..