I upgraded to a new DOCSIS 3.0 modem but speeds are still capped at about 30mbps

I upgraded to a new DOCSIS 3.0 modem but speeds are still capped at about 30mbps

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I have a Netgear N300 and Cox internet preferred. 

Verified Solution
  • Posted by MaryF
    6 Sep 2017 5:37 PM
    Accepted Answer

    Hi Atarwii,

    Thank you.  We've received your email and have replied.

    Mary F.
    Cox Support Forums Moderator

All Replies
  • Posted by Atarwii
    6 Sep 2017 11:40 AM

    any help?

  • Posted by ReneeG
    6 Sep 2017 12:22 PM

    Hi Atarwii,

    We can check the service level on the account. Please email us at cox.help@cox.com with your full name and service address so that we can further assist. Also, please include the link to this post.

    Renee G.
    Cox Support Forum Moderator

  • Posted by Atarwii
    6 Sep 2017 1:52 PM


    Sent