Problem on signing in to cox email

Problem on signing in to cox email

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Activity: 10 Replies | 3 Subscribers

This question is still unresolved
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I cannot sign on to email from the cox homepage. I sign on using the envelope that says sign in and nothing happens. I have to go to the bottom of the page to: "sign into webmail" then sign in. This has been going on for about 6 months!!! I am a patient man, but now is enough!! Thank you!!
All Replies
  • Posted by DeeJ1
    29 Jul 2017 9:27 PM

    Hi J J T,

    That sounds like a pain. I know you stated nothing happens, just wondering do you get an error message?

    Dee J.

    Cox Support Forums Moderator

  • Posted by J J T
    30 Jul 2017 7:04 AM
    DeeJ1

    Hi J J T,

    That sounds like a pain. I know you stated nothing happens, just wondering do you get an error message?

    No error message. After I sign in then the envelope comes back with "sign in" by it.
  • Posted by Larry1320
    30 Jul 2017 11:06 PM

    My problem on signing in stems from the top line next to the shopping cart says I am in Atlanta Ga when I am really in Las Vegas. Have not found a way to change that.  When I try to log on I get an intercept page Tried the CHAT feature they were no help at all

  • Posted by Larry1320
    30 Jul 2017 11:11 PM

    http://myconnection.cox.com/ then I get  https://idm.west.cox.net/coxlogin/ui/webmail?TYPE=33554432&REALMOID=06-f40ea76b-77cc-1000-8959-83a094a10cb3&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-NIMXSvKfy%2bUtrs6JTiEiEHWtSHV9bW0gRsBHz3aXedLS40c9FHU8cemWjuHLw1yI&TARGET=-SM-http%3a%2f%2fwebmail%2ewest%2ecox%2enet%2fdo%2fmail%2fmessage%2fview

    which does not work.

  • Posted by StephanieA
    31 Jul 2017 4:31 AM
    What type of device are you using? What type of anti-virus software, if any, are you using?

    Stephanie A
    Cox Support Forum Moderator

  • Posted by glo
    6 Aug 2017 7:09 PM
    I am having the same issue ga
  • Posted by janni
    12 Aug 2017 9:50 AM

    I can't sign into my webmail.  I enter user name and password and it sents me to an extra security site where I have to enter last four of my social security number, then it says system error try later.  This has been going on for two days. Help!

  • Posted by ReneeG
    12 Aug 2017 7:38 PM
    Hi janni,

    We're happy to assist. Are you trying to access your account outside or within the US?

    Renee G.
    Cox Support Forum Moderator

  • Posted by janni
    13 Aug 2017 12:36 PM

    outside

  • Posted by Karen_R
    14 Aug 2017 1:44 AM
    Janni, please send an email to us at cox.help@cox.com with this forum included so we can provide details on accessing your account outside of the US. Thanks

     

    -Karen

    Cox Support Forums Moderator

    Smile