myemail.cox.net/appsuite - my webmail

myemail.cox.net/appsuite - my webmail

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Activity: 38 Replies | 3 Subscribers

This question is still unresolved
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When i enter my password to log onto webmail, it first shows webtop.west.cox.net as it has for years.  but then it changes to myemail.cox.net/appsuite/   .   But the page never loads and i can't see my emails.  I am talking about a desktop computer.  When i saw "appsuite" i wondered if this was for smart phones only.   I can read my emails using my POP account but can't access webmail.  Can anyone explain?  I tried using Classic Webmail instead of Enhanced but it made no difference. 

All Replies
  • Posted by ColleenD
    20 Jun 2017 9:21 PM
    yak,

    It sounds as though your email address has been migrated to the new platform. Eventually all email accounts will be migrated and Classic Webmail and Enhanced Webmail will no longer be available. When you say the page never loads, is there an error message or is the page not loading as you expected? Do you see your inbox to the left side but the inbox is empty?

    ColleenD 
    Cox Support Forums Moderator

  • Posted by yak
    21 Jun 2017 10:33 AM

    Colleen,  thanks for responding.  I do not get an error message.  I get 3 "loading" icons in the center of the screen (horizontal) which never stop loading.  I have never gotten a loading icon like this before (my usual Apple loading icon is a spinning beach ball or a spinning circle in the URL).    There have never been any problems with download times since i pay for Premier.  I do not see my inbox at all.  I never get to the inbox.  It keeps loading for 5 minutes.  I hope you are correct about the new server. 

  • Posted by yak
    21 Jun 2017 10:38 AM

    Colleen, what is "appsuite"?   Is that an indication that i am on the new server?   will i ever see the old webtop.west.cox.net in the future?  

  • Posted by ChrisL
    21 Jun 2017 11:22 AM
    @yak

    webtop refers to our Enhanced Webmail platform. This is being retired along with our Classic interface as we migrate to our new email platform.

    -Chris

    Cox Support Forums Moderator

  • Posted by yak
    22 Jun 2017 9:32 PM

    Chris,  thanks for the info.  That explains why choosing Classic doesn't work, either.  The loading icons look like 3 small balloons that are being blown up and deflated ..... in the very center of my computer screen.  I'll wait to see if the webmail gets corrected for my account. 

  • Posted by MaryF
    22 Jun 2017 11:22 PM

    Hi Yak,

    What browser are you using?  Could you try a different browser and let us know if you experience the problem as well?

    Mary F.
    Cox Support Forums Moderator

  • Posted by yak
    23 Jun 2017 2:24 PM

    Mary, thanks for answering.  I am using an old Safari.  Most websites warn me that the browser is outdated.  But the browser was working 4 days ago before i got switched to the new server.  Will there be a Cox warning that older browsers are unsupported?  most providers offer a "Classic" or "Basic" so we can get our webmail on an older browser.   Will that happen with Cox?  

  • Posted by XavierB
    23 Jun 2017 6:15 PM
    Hi Yak,

    You would need to update your software for this issue. Our classic web-mail has retired, once it was switched over there isn't a way to get it back.

    Xavier - Cox Support Forums Moderator

  • Posted by HDP
    16 Jul 2017 2:12 PM

  • Posted by HDP
    16 Jul 2017 2:15 PM

    Thank you for this post.  I chatted today with Cox about this issue.  The first attempt was to tell me it was an issue with my browser.  I knew it was not.  The technician appeared to have no knowledge of this "appsuite" and did not inform me it was a Cox product.  It is so slow and Cox was already significantly slower than my other email accounts.  I adapt well to change but not to change about which I am given no warning. 

  • Posted by Becky
    17 Jul 2017 6:49 AM
    Hi HDP,

    We have been sending alert emails to customers announcing the transition to a new Email platform one week before the customer's email account(s) are scheduled to switch to the new platform. I know how uncomfortable unexpected changes can be, so I apologize that you missed this email announcement.

    To learn more about the new Cox Email platform, go to https://www.cox.com/residential/education-center/internet/email.html. Be sure to read the FAQ section at the bottom of the page. If you have further questions or issues, please feel free to email our team at cox.help@cox.com.

    Becky K.
    Cox Support Forums Moderator

  • What about the 'Dual Provisioning' problem?  I have been waiting 3-1/2 weeks for a solution.  On the new system I have no contacts.  They told me it would be fixed in 7 to 15 days, but to continue to use my Classic mail until then.  My classic mail doesn't receive any new emails since June 27th.  My new email receives the new emails, but I cannot access them by my phone because there are 2 accounts open & it only goes to my Classic Mail account.

    Deena
  • Posted by MaryF
    28 Jul 2017 1:51 AM

    Hi Dual Provisioning Email Problem,

    We are working on a fix for the dual provisioning issue and missing contacts issue.  I apologize for any inconvenience.  Thanks for your continued patience. 

    Mary F.
    Cox Support Forums Moderator

  • Thank you for the reply MaryF.  It has now been another week, is there any progress on getting this resolved?  I still have NO contacts & now cannot even access them through the Classic Mail account.  However, the good news is that I am getting the new emails on my phone now!

    Question #2.  Is it possible to move the entire contents of a folder from one email account to another?  My mail Cox email account is getting very full, near capacity & I would like to move a couple of larger folders to another Cox email account that I have with very little storage used on it.

    Deena
  • Posted by Becky
    7 Aug 2017 6:50 AM
    Hi Dual,

    Restoration of contacts is still ongoing. It appears that a representative already created an escalation ticket on your behalf. I have submitted a request for a status update and will let you know when I get further information.

    As for your other question, it is not possible to move the entire contents of a folder from one email address to another email address. The items in the folder would have to be forwarded one at a time to the 2nd email address.

    Becky K.
    Cox Support Forums Moderator