Activity: 4 Replies | 3 Subscribers
a month or so ago, my wifi began dropping internet access. Began to fiddle, restarted an stayed up for a few hours, then dropping. every night for sure. everything looked cool. i'm no techie, but decided to try swapping cable modems. no luck. then googled problems and found leads to cox transtiioning to IPv6 in various markets. So I tried messing with IP6 settings on airport, and all is good now.
But there was a temporary fix - and that was to turn off iPv6 on the airport extreme (more precisely (internet > Internet Options > Configure Ipv6 : Link-Local Only). Temp fix only, as i believe i don't now have access to IPv6 addresses
shame i had to hunt down myself. appears to hit mainly apple products. cox tech support made no mention.
not a good customer service impression. hope they acknowledge, post to other airport users and advise when connection to airport is fixed.
Apple has a known issue with their IP stack installed on their network products. Only apple can come out with a fix. Cox isn't going to change their entire IPv6 system to fix just one manufacture's problem. And it effects other IPv6, not just Cox. Check out the Apple forums for more info.
Signature: I am not a employee or moderator. I am just a nerdy customer that likes fixing things.
I called Cox this morning but had to be transferred to Apple. Apple support walked me through the IPv6 change needed for the temporary fix and also told me that the issue is NOT on their end. the issue lies with Cox. He let me know that there wasn't anything on their end to be done 'til Cox fixes their issue. He went into more technical detail that I wish I understood enough to share. But seems as if both are pointing the finger at one another. I telework 1 or more days out of the week and need someone to take accountability for this issue. I purchased my AirPort Extreme only a few months ago with the understanding that it was a compatible device and would give me a better experience with my IOS devices. Before purchasing a new router we had Cox come out to the house to double check our signal and was told the Netgear router we had at that time was the culprit. I feel as if I've done my due diligence and after 5 years with Cox may need to look into other options if this isn't fixed.
Hello Everyone,
This is a known issue that we are currently working with Apple to resolve. I currently do not have an ETA for resolution.
Thanks,
Allan
Cox Support Forums Moderator
Here's a better fix that might work for you AND give you IPv6 connectivity.
I'm trying the Google DNS servers (8.8.8.8, 8.8.4.4) now. In the Internet tab on your Extreme, change the DNS servers (not IPv6 DNS servers) from Cox's to Google's public servers previously mentioned. Click the Internet Options and change the IPv6 Configuration back to Automatically.
So far, here in Arizona the above fix is working great. I never had any speed loss using the Link-local only and I'm still not losing any speed with the above. I also just ran a test of IPv6 from test-ipv6.com and received a 10/10 score with the Google DNS servers. Prior to the change when I used Cox's DNS servers I got a 0/10 score. From what I was told by Cox Internet support, IPv6 has been in my area (Phoenix, AZ) since December 2015. I'll stick with this and if Cox fixes their DNS servers, then I'll go back to theirs.