Re: Our Apologies

Re: Our Apologies

Internet Forum

Activity: 4 Replies | 1 Subscribers

This question is still unresolved
Posted by

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA512

On Wed, Dec 19, 2012 at 07:04:49PM -0500, Cox Communications wrote:
> We owe you an apology for your recent experience with our residential
> email service. We pride ourselves on delivering your most important
> connections, and candidly, we recognize that did not happen. We are
> focused on how we can improve your trust in our service and with our
> company. Our hope is that we have begun to do that with this apology
> and explanation.

Hello, I'm not too put out about your email issue, but I am incredibly
concerned about some interesting behavior I saw from your HTTP
connection handlers during the outage. I witnessed pages being modified
in transit to inject pop-up windows, and the realization that your
network contains the equipment required to do this is alarming to me. I
understand your wish to inform customers of the outage, but as a common
carrier, violating the integrity of data in transit is unacceptable.

I know that this same equipment could be used invisibly to do
search-and-replace operations on arbitrary pages for censorship or any
other purpose, or visibly to inject ads or other unwanted media.
Additionally, according to my understanding of copyright law, it is
illegal to create derivative works of web pages unless the license
allows it. If this is the case, you have violated the law by modifying
pages which pass through your network.

On behaf of your customers and internet engineers as a whole, I'd like
to request that you remove this capability from your network
immediately. Thank you.

- --
Marcus Wanner
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.10 (GNU/Linux)
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=8g/F
-----END PGP SIGNATURE-----

All Replies
  • Posted by Mat
    20 Dec 2012 9:57 AM

    I second the notion that as important as it is to inform users of a major issue like this, wasn't that the intention of having a big 'ol red link next to the login for webmail? Doesn't that service the purpose without forcefully injecting a js popup?

  • Posted by LucasP
    20 Dec 2012 1:48 PM

    I also noticed this the other day as I was browsing the Internet at home.  I was also pretty put off by it, the fact that Cox just drops their own code into the webpages I'm visiting.

    Leave the Internet untouched Cox.

    -Luke, also a network engineer

  • Posted by JohnP
    21 Dec 2012 1:09 AM

    I agree, this is not what im paying for and unfair to users of your service.

  • Posted by NOT happy happy happy
    21 Dec 2012 1:33 AM

    Email servie outage again!!!

    HTTP Status 500 -


    type Exception report

    message

    description The server encountered an internal error () that prevented it from fulfilling this request.

    exception

    java.lang.IllegalStateException
    	org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:435)
    	com.laszlosystems.webtop.cloud.auth.PreemptiveAuthenticationFilter.redirectToErrorPage(PreemptiveAuthenticationFilter.java:152)
    	com.laszlosystems.webtop.cloud.auth.PreemptiveAuthenticationFilter.doHttpFilter(PreemptiveAuthenticationFilter.java:96)
    	com.laszlosystems.webtop.cloud.auth.PreemptiveAuthenticationFilter.doFilter(PreemptiveAuthenticationFilter.java:69)
    	com.cox.framework.CoxSiteFilter.doFilter(CoxSiteFilter.java:290)
    	com.laszlosystems.webtop.core.transport.servlet.RequestLoggerFilter.doFilter(RequestLoggerFilter.java:96)
    	com.laszlosystems.webtop.core.transport.servlet.RequestCharacterEncodingFilter.doFilter(RequestCharacterEncodingFilter.java:129)
    	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
    

    note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.