Activity: 3 Replies | 2 Subscribers
I have had issues for the last couple of months. My internet connection drops randomly. I reboot the modem (SB6183) and the connection is reestablished. I have called several times worked thru the automated system to reset. Cox came out and checked the signal strength and it was perfect. Called modem support and got no help. They blamed cox and/or my router. I see these errors in the event log
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:ca:08:71:79:54;CMTS-MAC=00:1d:70:b0:56:b5;CM-QOS=1.1;CM-VER=3.0;
Any my help would be greatly appreciated
I have been having the internet drop daily for a few weeks. When I reboot the modem (SB6141), the connection will work again. I was also getting errors on my modem's log page.
During an outage yesterday, I contacted Cox's level two support and he said my modem is working fine, he could see the modem and could see that the modem was connected to a router, my Apple Time Capsule. The agent had me recycle the power on the router and when I did, the connection worked again. He said, "your router is bad."
I was on the verge of looking for a new router solution today when the internet dropped again. I re-powered the router and it worked again. But, rather than throw out my router, which is also a wifi base station and backup hard drive, I contacted Apple support.
I explained that repowering the modem fixes the problem and repowering the router fixes the problem. The support person walked me through some setup commands and declared that my router is working fine. In the router setup commands, he saw that I had enabled IPV6 network addressing, so he had me turn it off. He said that Cox might be one of the ISPs that has not correctly implemented IPV6. Now my configuration is only using IPV4.
We'll see if that fix lasts.
DustinP
Cox Support Forums Moderator
Mike J.