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No sound using contour app. I’ve isolated it to the sports channels ESPN and all FOX Sports channels. We get picture on tablets with no sound, but no picture or sound on laptop. We’ve spent several hours on phone with tech support. We’ve reset modem at least 10 times. Modem is new yesterday. We’ve tried wireless and Ethernet cable, it makes no difference. A technician is scheduled for tomorrow but I really think this is not a hardware issue.
Yes, we have logged out and in and have updated apps on devises. The laptop is trying to go through the cox website.
Try typing in s, to toggle the SAP (secondary sound). Or go to the box next to the gear on lwr rt and slide the button on/off. Sometimes the screen is locked and the slider starts making it work after the screen resets. This is a temp fix that has been used on this forum....many times works for watchtv.cox.com and cell App. Cox will not fix till you contact them with an email. A ? will get a list of shortcuts too. Lets hear how it goes.
My iPad gets the sound when I change the language to Spanish. It does not hold. Can’t check the laptop right now. How do I get in the queue for assistance? Will the technician coming to my house be of any value or should I cancel that appointment for tomorrow. I hate to waste my time or his.
When you slide to SAP or type s, does it actually change to Spanish language...and you say it does not hold....does that mean it goes blank to no sound after a few minutes or does it go blank when you slide to off. You are correct about ESPN (15) now show little league game. With SAP slider on, I get English..with slider off, I get no sound but motion...here is SoCal. ESPN2(16) also broken with ATP Tennis.. I also notice 78(pac12) is also out, and 7(ABC) has been out for weeks. I'm thinking that Cox has an issue, but it's going to be tough sledding to get them to do something. Having them out, at least you can show them first hand the channels that don't work and that the slider Does work most of the time and Resume will trigger something too. The Video slider, if not grayed out also does make stuck or blank screens work.
When I select Spanish on those channels I an hearing English spoken. If I move to a different channel an come back, I need to select Spanish again to hear the audio.
Moving to different channels and returning to ESPN(15)...you are right, the slider does not stay on....I thought I saw occasions where this stayed. Now I get 2(CBS the Rams game with no sound....so random, at least the slider works for you. Sometimes you have to toggle back and forth and wait for a Resume.....enjoy the games....One thing I notice, I never see the SAP change into Spanish, like I think the regular TV does.