Tv on contour app with in home wifi

Even with my tablet connected to my in home wifi the contour app thinks I am not on it and wont let me watch certain channels, I just signed up with cox again after leaving them 3 years ago and am regretting it already

Homelife camera not working, the wifi is pretty weak, the contour app is very feature lacking, just left dish but I am beginning to wish I had not, their  app is far superior.

Why wont the contour app recognize that  my tablet is  connected  to my wifi?

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