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Until recently (about 2 months ago) I could use my Android mail app to access my Cox email. Now I cannot receive email from ANY mobile app - on my Android Samsung S9, Outlook on my PC, or my iPad email app. My wife and I have spent around six hours with about five Cox customer representatives until they give up and refer us to Samsung. They - Samsung- rudely refer us back to Cox (after another hour). The error messages we get vary, from password invalid (we have changed the password several times under Cox supervision) to Change the permission settings on the Cox internet webmail site. (There aren't any). We can receive and send email from the Cox webmail URL site. This is an important email address and we really need it to work. I was going to do a factory reset on the phone, thinking that some other app is interfering, but since it won't work from any device app, I thought it best to see if anyone else has this issue before I spend another half day with this drill?