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I was charged twice for my wifi bill this month and cannot for the life of me get a refund from this company. I've had billing issues with this company over the course of how many years, and cannot ever get my money back! I don't want credits--I WANT MY MONEY BACK!
How can I get this escalated to someone who will take care of this issue, rather than giving me the run-around and saying they're submitting the "request". To who? Where? Just connect me to someone who can solve the problem! It's that simple!!!