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Cannot get a refund!!!

I was charged twice for my wifi bill this month and cannot for the life of me get a refund from this company. I've had billing issues with this company over the course of how many years, and cannot ever get my money back! I don't want credits--I WANT MY MONEY BACK! 

How can I get this escalated to someone who will take care of this issue, rather than giving me the run-around and saying they're submitting the "request". To who? Where? Just connect me to someone who can solve the problem! It's that simple!!!

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  • First, what do you mean by "wifi bill"? Do you mean you in home internet or do you pay for something else?

    As for whom to escalate to, I have no idea. Have you tried calling and talking to the billing department? This forum is for technical discussion.

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