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I was charged twice for my wifi bill this month and cannot for the life of me get a refund from this company. I've had billing issues with this company over the course of how many years, and cannot ever get my money back! I don't want credits--I WANT MY MONEY BACK!
How can I get this escalated to someone who will take care of this issue, rather than giving me the run-around and saying they're submitting the "request". To who? Where? Just connect me to someone who can solve the problem! It's that simple!!!
First, what do you mean by "wifi bill"? Do you mean you in home internet or do you pay for something else?
As for whom to escalate to, I have no idea. Have you tried calling and talking to the billing department? This forum is for technical discussion.