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Missing emails "unwanted" ???

not getting emails from a friend.  Found the emails in an "unwanted" folder.  NOt sure why this person is unwanted.  I checked m blocked senders list email is not on the blocked senders list.  Any ideas onw hat is going on and how I can get this persons emails in my inbox?

  • Betty Boop,

    Are you having this issue using a third party app or on the webmail? Would you sign into webmail to also check the settings there to make sure that the email is not being blocked also?

    Mark M.
    Cox Support Forums Moderator