Unable to stream on Fox and BTN apps

As part of my Contour TV package I subscribe to BTN. When I try to use the BTN2go app on my iPad and log in with my Cox information, the app will not let me watch any of the live games. BTN2go says that I should be able to watch live games that are airing on TV on the app if I subscribe to BTN through my TV provider. I have confirmed with Cox customer support that I am indeed subscribed to BTN.

Additionally, I have a similar issue when trying to stream football games on the Fox Sports Go app on my iPad. Fox Sports Go says that I should be able to watch games airing on Fox and Big Ten Network. So I logged in with my Cox username and password. I am able to watch games that are airing on Fox but not games that are airing on Big Ten Network.

I am able to watch ESPN live content in the ESPN app because i am logged in with my Cox username and password.

Because of all of the above, I am pretty confident that when Fox and BTN query my account they do not see that I am subscribed to BTN through my Contour TV package. That must be why they do not let me stream those games. Yet I do get BTN on TV! What can we do to solve this problem?

Thank you.

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