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Consistent outages

Why does the service in my area keep going out at or near them same time every darn day?  No one in customer service knows what to do and I can't get an answer as to why this keeps happening...  Several customer service supervisors "put in an inquiry" and someone would "call in a day or two"...no calls, no updates and no fixes.  If ANYONE at Cox can help me please reach out. 

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