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how do use wifi hotspots

I have Cox Preferred Internet service and have downloaded the cox app however, i cannot see any of the wifi hotspots listed on my phone when i check the settings.  The app shows all the wifi hotspots when i open the app.

Is there something special i need to do?  i have watched the instructional video several times.

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  • Hi Sam1947, If you're not seeing CoxWiFi or CableWiFi on your phone's WiFi list, you may not be in range of a hotspot. When you load the WiFi Hotspots section in your app, are you entering your current location at the top? Mary F. Cox Support Forums Moderator
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