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Sam1947's avatar
Sam1947
New Contributor
7 years ago

how do use wifi hotspots

I have Cox Preferred Internet service and have downloaded the cox app however, i cannot see any of the wifi hotspots listed on my phone when i check the settings.  The app shows all the wifi hotspots when i open the app.

Is there something special i need to do?  i have watched the instructional video several times.

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  • Bruce's avatar
    Bruce
    Honored Contributor III
    7 years ago

    Excluding Cox or Cable networks...are there any wireless networks listed on your phone?

  • MaryF's avatar
    MaryF
    Former Moderator
    7 years ago
    Hi Sam1947, If you're not seeing CoxWiFi or CableWiFi on your phone's WiFi list, you may not be in range of a hotspot. When you load the WiFi Hotspots section in your app, are you entering your current location at the top? Mary F. Cox Support Forums Moderator