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Homelife App - Security Camera Not Loading

Homelife App on Samsung Note 5 has an error and cannot load the security camera video. Works fine on iPhone 7 and touch panel. App works ok for arming and disarming system. There is 6GB free storage on Note 5. Signed out of app and back in, removed and reinstalled the app, Cox tech validated settings are correct in app and Note 5, Verizon did not find anything wrong in settings, YouTube and internet videos work fine on Note 5, Cox tried different router channels, disconnected and reconnected Note 5 from WiFi. Android OS and apps are updated and current. Video is still not loading. Cox is investigating but I was wondering if anyone else ran into this and found a fix. Thanks!