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Lmj5711's avatar
Lmj5711
New Contributor
7 years ago

Authentication error 403.201 - Contour app

When I try and log-in to the Contour app, I get an error that says "Authentication Error 403.201. We're sorry, something unexpected just happened. Please try again". I have been getting the same error for the past few weeks. 

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  • Allan's avatar
    Allan
    Moderator
    7 years ago

    @Lmj5711

    Are you able to login to the account at cox.net? If not, what error message(s) are you getting?

    Thanks,

    Allan - Cox Support Forums Moderator.

  • Lmj5711's avatar
    Lmj5711
    New Contributor
    7 years ago
    Allan said:

    @Lmj5711

    Are you able to login to the account at cox.net? If not, what error message(s) are you getting?

    Thanks,

    Allan - Cox Support Forums Moderator.

    Yes. We are able to login to our account at cox.net.
  • ReneeG's avatar
    ReneeG
    Former Moderator
    7 years ago
    Lmj5711,

    Can you confirm the current version of the app that you have installed? There was an update that was released yesterday, version 4.8.2.001. If this is not the version that's currently installed, I recommend updating the app to see if this helps.

  • Lmj5711's avatar
    Lmj5711
    New Contributor
    7 years ago

    The version I have is 4.8.1. I went into the App Store to update and there is not an update available for 4.8.2. 

  • MariaL's avatar
    MariaL
    Moderator
    7 years ago
    Hi Lmj5711,

    I’d like to take a closer look at your account. Please email my team at cox.help@cox.com with this post, your full name and complete address.