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This has been an ongoing issue for over a month now. The only channels I can see and access in the contour app and at watchtv.cox.com are some TvGo channels. This is occurring inside my home while using my home network. Previously, all channels I subscribe to were available for viewing. It acts as if I am trying to access the content from outside of my home. Have been dealing with cox phone support for a few weeks now with no resolution. Hoping someone here may have some insight...
It did not correct the problem. I use the contour app on two devices. The app is not working correctly on both. I have spoken with tech support and they are aware of the problem and didn't have a solution or know when it would be working. This has happened in the past and lasted for about one day.
Mr Kuz,Since I haven't yet located an escalation ticket similar to what you've described, I'd like to submit a ticket on your behalf. That way, I can ensure the issue is escalated correctly. Are you able to post a screenshot or two? I'm especially interested in seeing how the list of Live channels is displayed:
If you are unable to post screenshots here, please email me at firstname.lastname@example.org and include the screenshots as email attachments. Thanks!
I have checked that the channels are not being filtered. Also, the issue is occurring across multiple devices. The channel lineup does not show channel numbers since this started happening (mid December). They just appear with TVGo next to them. Here is a screenshot of what I see: